Setting the Standard for Service and Support

What does it mean to set the standard? It’s a promise. Every lab is unique, which is why our support is designed to be flexible and responsive: 

• Reach us by phone or email, or schedule an in-person visit when needed 
• Use SmartLine Remote Diagnostics to connect us directly with your instrument from anywhere 
• Take advantage of preventive maintenance plans and hands-on training to keep your lab running at peak performance 

Great service isn’t just about being available, it’s about being adaptable. When you invest in a LECO instrument, you’re gaining a partner committed to your success.

Engineered for Excellence from Start to Finish

How do we ensure that our products are quality-built? By building them ourselves, from the ground up.

We design, manufacture, and assemble over 90% of our instruments in-house, including most of the critical components and parts. This level of vertical integration means we control quality at every stage, from raw materials to the finished instrument in your lab. For the small percentage sourced externally, we apply the same rigorous scrutiny, ensuring every part and instrument meets our commitment to excellence, because the instruments in your lab make a difference in your work.

At LECO, quality isn’t outsourced—it’s engineered into every part, every component, every instrument.

Driven by Deep Application Knowledge

90 years of working alongside organizations and labs has given us unparalleled insight into what you actually need. These partnerships have shaped our expertise across:

• Deep specialization in elemental analysis, metallography, and advanced separations and mass spectrometry
• Foundational technical innovations like the first rapid carbon determinator for the steel industry and advancements to the Dumas method for protein analysis
• A massive, proven library of methodologies derived from decades of solving complex challenges alongside our customers

Every LECO instrument reflects this application knowledge. We don’t just understand instruments, we understand your work.

Global Reach, Local Care

With 51 company-owned offices and associated distributors serving nearly 200 countries and territories worldwide, our global network ensures that customers receive responsive, reliable support wherever they operate. Our status as a global company means several things for our customers:  

• Local access — We’re never too far when you need us  
• Native language support — We speak your language  
• Regional compliance — Our instruments meet your local standards 

At LECO, we’re proud to offer the best of both worlds: the reach of a global company with the care of a local partner.