Instrument Support

From training to tech support, our responsive team of experts is ready to help you improve productivity and achieve success in laboratory.

LECOLearn

Your LECO instruments are powerful tools, but if you’re unsure how to use some features, you aren’t getting the full benefit of your investment. LECOLearn is our online, on-demand training site to help you maximize your laboratory. LECOLearn is included free-of-charge as part of our ongoing support past the sale of instruments and software.

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Instrument Service

Support is available at your facility or ours, by phone, online, or through our SmartLine Remote Diagnostics system, available on most of our instruments.

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Instrument Resources

Accreditations, Application notes, Approved Methods, Compliance, Reference Cards, SDS, Compliance, Posters and Presentations.

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LECO Software

Update software and developed methods to keep your instruments running smoothly.

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Application Support

Switching applications or facing a new challenge? Reach out to our support staff for answers.

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Instrument Training

Virtual or In-person training at one of our facilities. 

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Consumables

LECO offers verified consumables for your instrument. 

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LECO’s Pillars of Support

Our comprehensive laboratory instrument service program combines years of expertise, innovative technology, on-site service, and ongoing maintenance plans to minimize costly downtime for your equipment.

Uninterrupted Operation

Our maintenance plans are built around your requirements, ensuring smooth operations with full coverage for labor and travel. Plus, you have the option to include spare parts for complete peace of mind.

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Prevent Issues Before They Impact Analyses

When you partner with LECO, you gain more than precision instruments—you secure a pathway to continuous analytical excellence, backed by experts dedicated to empowering you at every step. Our commitment to you never expires.

On-site Training

LECO on-site training classes are available several times a year at our headquarters in St. Joseph, Michigan.

Virtual Training

Virtual Training is ideal for customers who do not have the time or resources to attend one of our On-Site Training Classes.

Maintenance Plans

When you purchase a LECO product, it marks the beginning of a partnership that lasts the lifetime of your instrument and beyond.

Service Calls

Much like an automobile, routine checks and maintenance need to be performed regularly on your instrumentation to keep them in peak operating condition.

Preventive Maintenance Kits

Preventive maintenance visits are recommended annually to help prevent unexpected downtime and associated costs

IQ / OQ – Installation

Installation Qualification (IQ) and Operational Qualification (OQ) ensures your instrumentation and software are installed correctly as well as functions according to LECO's specifications.

Global, Yet Local

Take control of your laboratory’s efficiency with Preventive Maintenance Plans that identify and address potential issues before they affect your results. Enhance your team’s capabilities through flexible training options—in-person at specialized training centers around the world, virtually from the comfort of your lab, or during personalized set-up sessions.

Frequently Asked Questions

At any point during the life of your LECO Instrument, please contact us for support or guidance.

Can a LECO instrument analyze my sample?

What does my instrument need to properly function?

Where can I find the serial number or software version of my instrument?

How do I make my instrument perform a task?

Why is my instrument not working?

Where can I access the latest manual for my instrument?

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