Instrument Support
From training to tech support, our responsive team of experts is ready to help you improve productivity and achieve success in laboratory.
LECO Learn©
Your LECO instruments are powerful tools, but if you’re unsure how to use some features, you aren’t getting the full benefit of your investment. LECOLearn is our online, on-demand training site to help you maximize your laboratory. LECOLearn is included free-of-charge as part of our ongoing support past the sale of instruments and software.
Instrument Service
Support is available at your facility or ours, by phone, online, or through our SmartLine Remote Diagnostics system, available on most of our instruments.
Instrument Resources
Accreditations, Application notes, Approved Methods, Compliance, Reference Cards, SDS, Compliance, Posters and Presentations.
LECO Software
Update software and developed methods to keep your instruments running smoothly.
Application Support
Switching applications or facing a new challenge? Reach out to our support staff for answers.
LECO’s Pillars of Support
Our comprehensive laboratory instrument service program combines years of expertise, innovative technology, on-site service, and ongoing maintenance plans to minimize costly downtime for your equipment.
Uninterrupted Operation
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Prevent Issues Before They Impact Analyses
When you partner with LECO, you gain more than precision instruments—you secure a pathway to continuous analytical excellence, backed by experts dedicated to empowering you at every step. Our commitment to you never expires.
On-site Training
LECO on-site training classes are available several times a year at our headquarters in St. Joseph, Michigan.
Virtual Training
Virtual Training is ideal for customers who do not have the time or resources to attend one of our On-Site Training Classes.
Maintenance Plans
When you purchase a LECO product, it marks the beginning of a partnership that lasts the lifetime of your instrument and beyond.
Service Calls
Much like an automobile, routine checks and maintenance need to be performed regularly on your instrumentation to keep them in peak operating condition.
Preventive Maintenance Kits
Preventive maintenance visits are recommended annually to help prevent unexpected downtime and associated costs
IQ / OQ – Installation
Installation Qualification (IQ) and Operational Qualification (OQ) ensures your instrumentation and software are installed correctly as well as functions according to LECO’s specifications.
Global, Yet Local
Take control of your laboratory’s efficiency with Preventive Maintenance Plans that identify and address potential issues before they affect your results. Enhance your team’s capabilities through flexible training options—in-person at specialized training centers around the world, virtually from the comfort of your lab, or during personalized set-up sessions.
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Frequently Asked Questions
At any point during the life of your LECO Instrument, please contact us for support or guidance.
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